KESUMA to Launch One-Stop Centre for Resolving Labour-Related Issues in Malaysia

Sourced by HR Resouces Online:

Malaysia is set to introduce a One-Stop Employee Service Centre under the KESUMA initiative to address labour-related concerns. Human Resources Minister Steven Sim made the announcement during his speech at the Penang DAP Hari Raya Aidilfitri Open House on April 13, 2025.

“We will combine all these services under one roof to facilitate employees and employers, including human resource managers, so if there are labour-related issues in the country, they can go directly to the one-stop centre,” said Minister Sim. The aim is to streamline access to various labour-related services, allowing both employees and employers to resolve their concerns without visiting multiple departments.

The pilot project will be launched in Penang, in collaboration with the state government, and is expected to expand nationwide.

The event was attended by approximately 1,000 guests, including state leaders such as Chief Minister Chow Kon Yeow, DAP state vice-chairman Zairil Khir Johari, and DAP adviser Lim Guan Eng.