Service Delivery Consultant


RM2200 - RM3500

Job Responsibilities:

  • Deliver technical support and onsite field services
  • Perform installation, configuration and maintenance task
  • Identify errors, technical problems and determine proper solutions while providing exceptional service and customer support
  • Report and interface with senior management
  • Communicate and coordinate proficiently with customer requirements
  • Provide long-term process/service improvement measures and plans

Job Requirements:

  • Diploma or Bachelor Degree in Computer Information Systems or related field.
  • Minimum 3 years of working experience in related field
  • Good verbal and written communication skills
  • Able to work under pressure and odd hours
  • Positive work attitude, work on minimum supervision and active team player
  • Good coordination skills and self-starter
  • Wiling to travel (mobile)
  • Willingness to learn& acquire new approaches, skills and constantly update knowledge in their area of expertise
  • Ability to prioritize effectively and work with sense of urgency
  • Effectively communicates with teammates and managers
  • Excellent troubleshooting skills
  • Good vision of situations and ability to size them up appropriately
  • Operations Management (e.g. change management, problem management, incident management and etc)
  • Customer Engagement (customer focused and can handle customer effectively. Also very resourceful and possess a strong initiative)


Skill Requirements:

  • Commodity Server Hardware (eg Rackmounts, Blade and Enclosures)
  • Operating Systems (Windows/Linux)
  • Virtualization Technology (VMware / Hyper-V)
  • Storage Arrays (HP 3PAR, HP MSA, IBM Storwize, IBM DS, NetApp)
  • San Switches (Brocade)
  • Backup Technologies (Veeam/ShadowProtect - StorageCraft)
  • Exposure on Hyper Converged Infrastructure platform.
  • VMWare VCP Certification or Training will be a plus
  • Storage, Backup and Middleware training or certification will be a plus

Company Benefits:

  • AIA Group Medical Card RM80k per annum
  • AIA Group Personal Accident Insurance
  • AIA Group Term Life Insurance RM100k
  • Parking Allowance - RM300.00 per quarter
  • RM150 monthly medical allotment (by claims)
  • Companywide sales commission entitlement
  • RM1.00/ km mileage claims
  • Parking & toll claimable
  • Flight arrangement for outside Klang Valley travel for work purposes
  • Quarterly Company Events – e.g : White Water Rafting, ATV Adventure, Go Kart, Movie Outing, New Year Dinner etc
  • Monthly Sport & Social Club event – badminton, bowling, durian hunt, jogging, futsal etc
  • Company Handphone and Notebook provided
  • Corporate Credit Card provided for business purposes

Working Days & Hours:
Monday to Friday (8:30am to 5:30pm)

Consultant Name

Jing Xian

Consultant Contact

016 - 982 4475


Job Reference