Customer Service Executive

Job Responsibilities

• Serves customers by providing product and service information and resolving product and service problems.
• Maintains customer records by updating account information.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Provide timely and accurate reports and/ or information on all/assigned inventory levels.
• To check the balance record with warehouse team in every end month/ week/day.
• Matching/ tally any related supporting documents to related Job Summary.
• To perform day-to-day operations of the retail area in the functions of sales performance, stock management and customer service.
• Coordination with warehouse for daily operation to ensure physical inventory is well managed.
• Co-ordinate with logistics department for any preparation documents or operation flows.
• Responsible for end-to-end process of direct delivery request in triangulation, which inclusive getting freight quotation if needed.
• Any other duties and responsibilities which may be assigned from time to time.
• Produce ad hoc reports and ad hoc task as assigned by the Management when required

Job Requirements

• Fresh graduate and SPM leavers are encourage to apply
• Positive attitude and responsible character
• Pleasant personality with focus on excellence in customer service
• Prior working experience will be an added advantage
• Self-starter with good communication and interpersonal skill
• Possess self-confidence and be able to actively interact with all relevant parties